How a Claim be Lodged with the Canara HSBC Life Insurance Company?

You invest in an insurance policy to ensure that it has your back in dire circumstances. However, filing for a claim can be daunting, especially if you are going through a tough situation. Canara HSBC Life Insurance follows a defined process for claim settlement in accordance with regulatory requirements. Let us walk you through the steps you must follow to lodge a claim with the company. 

Understanding the Claim Process

The claim process with Canara HSBC Life Insurance is quite straightforward and involves three essential steps. These are: 

Step 1. Claim Intimation and Registration

You must first notify the company about the event for which you are requesting the claim. This is required to allow the insurer to initiate the claim process quickly. Here are the three different ways in which you can do it:  

• Online: Visit the official website of Canara HSBC Life Insurance and head to their “Claim Centre.” Here, you can register your claim by giving all the details like policy number, date of the event (in case of death), name of the insurer, etc. You will also have to provide the information of the beneficiary claiming the insurance amount.
• Email or Courier: If you can’t go through the online process, you can send us an email at Customerservice@canarahsbclife.in. Or hire a courier service to drop all the required documents. Address it to the customer service cell along with the scanned copies.
• Branch Visit: Head to the nearest Canara HSBC Life Insurance branch and inform the company of the claim in person. The staff will help you to fill out the claim form and give you the details of the documents needed.

Step 2. Document Submission

Once you register for the claim, you must submit the relevant documents as proof of why you are taking the step. The documents may vary depending on the type of claim. 

• For Death Claims: When asking for a claim settlement due to the death of the insured, these are the documents you should submit: 

  • Original policy documents
  • Original death certificate or an attested copy
  • Death claim application form (Form C)
  • NEFT mandate form attested by a bank authority 
  • Cancelled cheque or passbook of the bank account
  • Nominee’s photo identity proof like Aadhaar Card, Passport, etc

In case of a natural death, you must submit: 

• Physician’s statement (Form P)
• Certificate from treating hospital (Form H)
• Employer/School/College certificate (Form E/Form H)
• Treatment or hospital records

In case of accidental death, submit:

• Copy of First Investigation Report (FIR) or Police complaint or Panchnama
• Copy of Post Mortem Report (PMR) and Viscera Report
• Copy of Final Police Investigation Report (FPIR) /Chargesheet

• For Health Insurance Claims: When lodging a claim request for your health insurance, you should submit the following documents to the company:

  • Original policy documents
  • Claim application form  (Form C)
  • NEFT mandate form attested by bank authorities
  • Cancelled cheque or passbook of the bank account
  • Photo identity proof of the insured, such as Aadhaar Card, Voter ID, etc
  • Hospital certificate (Form H)
  • Test and investigation reports, including radiology, ECG, etc
  • Any reports about the diagnosis, like MRI report, cardiac injury profile, etc
  • For salaried people, the employer records of the past 3 years

• For Maturity and Survival Claims: These claims are processed automatically by the company, and the amount is credited to your bank account. But make sure that you have updated your bank details with Canara HSBC Life Insurance. In case you are asked to fill out a discharge form, you may have to submit the following documents: 

  • Original policy documents
  • Identity proof
  • Cancelled cheque or copy of bank passbook

Step 3. Claim Processing and Settlement

Once you have submitted all the necessary documents, Canara HSBC Life Insurance will start the claim assessment process.

Hence, we must settle the life insurance claim within 30 days of receiving all the documents. In case we need to investigate further, we must complete the process within 6 months from the date of claim intimation. 

For quicker settlement, you may be eligible for the Instant Claim process offered by Canara HSBC Life Insurance, provided:

• The policy was completed with all premiums paid at least 3 years prior to the death of the insured 
• All documents are submitted during claim registration
• There is no need for any verification or investigation
• The claim amount is not more than ₹1 crore
• The claim is intimated before 3 pm between Monday to Friday

Tips to Ensure a Smooth Claiming Process

Canara HSBC Life Insurance is known for having settled 99.23% of the registered claims. While the process is quite simple, here are some tips that can help make it easier: 

• Prompt Intimation- Planning to lodge a request for a claim against a policy? Notify the company at the earliest for quick initiation of the claiming process.
• Accurate Documentation- Make sure that all the documents that you have submitted are accurate and legible. Incomplete or incorrect documentation can cause delays and even rejection of claims.
• Understand the Policy Terms - Learn and understand the meaning of the policy’s terms and conditions. You must also take note of the exclusions to ensure you do not set any high expectations with the claim settlement.
• Ask for Help - Not sure of any aspect of the claim process? Call our customer service centre. You can also send an email to Customerservice@canarahsbclife.in. 

Conclusion

Lodging a claim against your insurance policy with Canara HSBC Life Insurance is an easy process. Understand the various steps involved and keep the required documents ready. Maintain clear communication with us in case of any doubts or queries. Lastly, the claim process is designed to be simple and straightforward for policyholders.