Canara HSBC Life Insurance customer service

How Can We Help?

Manage policy, make payments, file claims & explore policy features.

customerservice@canarahsbclife.in
Toll Free: 1800-891-0003 | 1800-103-0003 (9 AM - 6 PM)
To Buy: 1800-258-5899 (9:30 AM to 6:30 PM)

Resume Application

You are one step closer to being insured. Just a few more details and your application will be complete.

Track Application

Track the status of your policy application online

Now manage your insurance policy anytime, anywhere

Easy, convenient, and always here for you. Download the mobile app now!

  • Track your policy status in real-time
  • Pay your premium on the go
  • Get quick claims assistance
  • Check fund performance, download premium receipt & many more
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Reinstate Your Lapsed Policy

Has your policy lapsed? Don't panic. You can reinstate your policy easily with the Canara HSBC Life Insurance App. All it takes is just three steps.

Click on the lapsed policy section from the menu, fill out the health declaration form, and make the payment.

 

To enjoy the convenience, download the app today and manage your policy with ease.

Turnaround Time

New Business

Service
Maximum Turnaround Time
 Policy Issuance

7 days from the date of login, the company shall provide communication with respect to the requirement/acceptance/rejection of a proposal to the customer.
EIA Creation

7 days from the date of issuance, the company shall open an EIA Account to customers who have applied for the same.
Policy Dispatch
15 days from the date of issuance, the Company will send a copy of Proposal form along with Policy pack.
POS Product
2 days from the date of login, the company shall communication with respect to the acceptance/rejection of a proposal to the customer.
Refund of proposal depositWithin 7 days from the date of underwriting decision on the proposal

Policy Servicing

ServiceMaximum Turnaround Time

Processing of:

  1. Free Look Cancellation
  2. Surrender
  3. Partial Withdrawal
  4. Other servicing requests

 

7 days from date of request or last required document submitted.

Processing of:

  1. *Maturity claim
  2. Survival Benefit
  3. Annuity payment

 

On or before due date

*Please note: The maturity amount due towards any unit-linked policy (ULIP) will be paid within 3 working days of the respective policy’s maturity date.

All payouts are subject to availability of required/updated documents/information with the company at the time of payout. i.e. Availability of valid bank account details, Survivorship certificate etc

Claims

ServiceMaximum Turnaround Time
Settlement of Death Claims for
which further investigation is not
required
Within 15 days from the date of intimation of claim
Settlement or Rejection of Death Claims for which investigation is
required 
Within 45 days from the date of intimation of claim

For more details on the turnaround time, please check the Citizens' Charter here.

Check Unclaimed Amount

Check Unclaimed Amount

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Unclaimed amount movement to Senior Citizens Welfare Fund

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Application Status

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Status

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.  Please use this ID for all future communications regarding this concern.

Benefits of Virtual Diagnosis and Health & Wellness

The convenience of health checkups and diagnosis from the comfort of your home

  • Scan your face and get health vitals        
  • Free Doctor consultation available 24x7
  • Easy access to reports on your mobile   
  • Order medicines at a discount
Schedule Now
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Benefits of Virtual Diagnosis and Health & Wellness

The convenience of health checkups and diagnosis from the comfort of your home

  • Scan your face and get health vitals        
  • Free Doctor consultation available 24x7
  • Easy access to reports on your mobile   
  • Order medicines at a discount
Schedule Now

Investment Newsletter


Dear Policyholder,


Indian equities ended July 2026 with modest gains of 2.2% for Nifty after a volatile month marked by sharp swings in crude oil prices, US-Iran geopolitical tensions and 1QFY27 results. The Mid-cap Index gained 1.8%, while the Small-cap 250 Index gained 1.1%. Among sectoral indices, the Nifty IT Index gained 16.8%, led by better-than-expected 1QFY27 results and improving deal momentum, followed by the real estate and auto sectors, which gained 8.7% and 8.6%. The Nifty outperformed both the MSCI World Index (+0.1%) and the MSCI Emerging Markets Index (-9.3%). Global markets ended mixed. Hong Kong (+13%), Indonesia (+11%) and Singapore (+9%) were the top gainers, whereas South Korea emerged as the top loser, declining 22% due to a global semiconductor/AI sell-off, amid concerns over Chinese competition, followed by Japan, Taiwan and Shanghai, which declined 8%, 6.5% and 6.4%. FPIs bought US$1.1 bn (until July 30) of Indian equities in the secondary market, whereas DIIs bought US$3.7 bn (until July 31).

Investment Newsletter

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Frequently Asked Questions

All options, ownership rights, and obligations under the Annuity Policy shall vest in the Policyholder and shall be exercised or discharged by the Policyholder. If the Policyholder and the Annuitant are different, then in the event of death of the Policyholder and upon subsequent intimation of the death to the Company, the Policy shall vest on the Annuitant/ Primary Annuitant (in case of Joint Life). Thereafter, Annuitant/ Primary Annuitant shall become the Policyholder and will be entitled to all benefits and be subject to all liabilities as per the terms and conditions of the Policy. For Joint Life Policies, in the event of the subsequent death of the Primary Annuitant the policy shall vest on the Secondary Annuitant. Thereafter, Secondary Annuitant shall become the Policyholder and will be entitled to all benefits and subject to all liabilities as per the terms and conditions of the Policy.

A claim can be intimated by providing written information to us through -

Nearest Canara HSBC life Insurance office

By sending written information at:
Canara HSBC Life Insurance Co. Ltd.
Claims Department,
2nd Floor, Orchid Business Park, Sector-48
Sohna Road, Gurugram122018, Haryana, India

Email at Claims.unit@canarahsbclife.in

Everyone should buy life insurance as it financially protects their loved ones and dependents in case of their unfortunate demise. It helps the family of the deceased in various ways, such as paying for loans, securing their children’s future and more. It acts as an income replacement. 

Surrender value refers to the amount that the life insurance company has to pay when a policyholder wishes to surrender the policy in between the policy tenure. The amount varies depending on how far you are into your policy. There are two types of surrender value in life insurance, i.e. Guaranteed Surrender Value and Special Surrender Value. 

Life insurance offers the policy nominees a sum assured if the policyholder dies, provided the premiums are paid on time, and the policy is active. A contract is formed between the policyholder and the insurance company, entailing details such as the sum assured, premiums, frequency, policy tenure, nominee details, etc. These details are mutually agreed upon and calculated considering the need, a 

Every person has varied needs and wants. The best life insurance offers plans to provide financial security according to these needs and wants. There are many life products available in the market to cater to the needs of every individual. It is important to note that not all life insurance is suitable for you and your family’s needs.

The main difference between them is that term insurance is a part of life insurance that financially protects your family in your absence for a pre-determined period. The cost of a term plan is comparatively cheaper as it is a pure protection plan, whereas life insurance has various plans that offer survival benefits, maturity benefits, and more.

You can easily determine your premium using Life insurance calculators. You just need to fill in details such as your birth date, annual income, lifestyle habits, and gender. After that, you select the choice of life insurance plan variant, premium payment frequency, and the amount and duration of the coverage.  The life insurance calculator will determine and display the premium payable for the i

Various types of life plans are available on the market to suit every individual's needs. The main categories are: 

  • Term Insurance  

  • Whole Life Insurance  

  • Unit Linked Insurance Plan (ULIP) 

  • Endowment Plan  

  • Money Back Plan 

  • Retirement Plan  

  • Child Insurance Plan 

  • Group Insurance Plan  

  • Savings & Investment Plans